Help desk schedule
Contents
The Help Desk officer is responsible for:
- Ensuring that emails to wormbase-help are responded to in a timely manner
- Preparing the agenda for the conference call
- Acting as moderator during the call.
User requests should be:
- Replied to within 48 hours of a business day by a staff member with expertise in that area.
- if not, the Help Desk officer should:
- Send a reminder email to the Help Desk, cc:ing the user, if it's not a web dev issue.
- or Write a github ticket for web dev issues and reply to the user. (The url to the ticket can be provided as it's an open resource)
Help Email Archive
To view the Help Desk Archives click here (requires login and password): Help Desk Archives
GitHub
Issues should now be submitted to the respective Bug Tracker on GitHub (https://github.com/WormBase/website/issues)
A guide on using github.
Github Helpdesk Working Document
Handover
When handing duties to the next officer, a summary of unanswered issues should be passed on in an email.
Queue
Help Desk is a rotation, everyone serves once, then it loops again keeping the same order.
Any new people get inserted between the current officer and the end of the queue.
If anyone needs to be inserted somewhere in the middle of the existing schedule, please keep the dates matching with the rotation order (email Juancarlos if you don't want to line up all the dates yourself).
The current queue is : Xiaodong Wang, Tamberlyn Bieri, Michael Paulini, Gary Williams, Daniel Wang, Gary Schindelman, Todd Harris, Ranjana Kishore, James Done, Paul Davis, Abigail Cabunoc, Chris Grove, Phil Ozersky, Kevin Howe, Daniela Raciti, Yuling Li, Karen Yook, Raymond Lee, Kimberly Van Auken, Wen Chen, Juancarlos Chan, Cecilia Nakamura, Mary Ann Tuli, JD Wong.
PIs are not on the roster. Michael Mueller is handling all textpresso-help emails.
2013 Officers
Date refers to first day on duty.
Date | Curator | Agenda/Minutes |
2013-01-07 | Gary Schindelman | Conference call Minutes |
2013-01-21 | Todd Harris | |
2013-02-04 | Ranjana Kishore | |
2013-02-18 | James Done | |
2013-03-04 | Paul Davis | |
2013-03-18 | Abigail Cabunoc | |
2013-04-01 | Chris Grove | |
2013-04-15 | Phil Ozersky | |
2013-04-29 | Kevin Howe | |
2013-05-13 | Daniela Raciti | |
2013-05-27 | Yuling Li | |
2013-06-10 | Karen Yook | |
2013-06-24 | Raymond Lee | |
2013-07-08 | Kimberly Van Auken | |
2013-07-22 | Wen Chen | |
2013-08-05 | Juancarlos Chan | |
2013-08-19 | Cecilia Nakamura | |
2013-09-02 | Mary Ann Tuli | |
2013-09-16 | JD Wong | |
2013-09-30 | Xiaodong Wang | |
2013-10-14 | Tamberlyn Bieri | |
2013-10-28 | Michael Paulini | |
2013-11-11 | Gary Williams | |
2013-11-25 | Daniel Wang | |
2013-12-09 | Gary Schindelman | |
2013-12-23 | Todd Harris | |
2014-01-06 | Ranjana Kishore |
2012 Officers
Date refers to first day on duty.
Date | Curator | Agenda/Minutes | |
Tamberlyn Bieri | |||
Michael Paulini | Conference call Minutes | ||
Gary Williams | Conference call Minutes | ||
Daniel Wang | Conference call Minutes | ||
Gary Schindelman | Conference call Minutes | ||
Todd Harris | Conference call Minutes | ||
Ranjana Kishore | |||
Paul Davis | Conference call Minutes | ||
Abigail Cabunoc | Conference call Minutes | ||
Chris Grove | Conference call Minutes | ||
Phil Ozersky | Conference call Minutes | ||
Daniela Raciti | Conference call Minutes | ||
Kevin Howe | Conference call Minutes | ||
Yuling Li | Conference call Minutes | ||
Karen Yook | Conference call Minutes | ||
Raymond Lee | Conference call Minutes | ||
Kimberly Van Auken | |||
Wen Chen | Conference call Minutes | ||
Juancarlos Chan | Conference call Minutes | ||
2012-10-01 | Cecilia Nakamura | Conference call Minutes | |
2012-10-15 | Mary Ann Tuli | Conference call Minutes | |
2012-10-29 | Xiaodong Wang | Conference call Minutes | |
2012-11-12 | Tamberlyn Bieri | ||
2012-11-26 | Michael Paulini | ||
2012-12-10 | Gary Williams | ||
2012-12-24 | Daniel Wang |
2011 Officers
Date | Curator | Agenda/Minutes |
Michael Paulini | ||
Gary Williams | ||
Daniel Wang | ||
Norie de la Cruz | ||
Gary Schindelman | ||
Todd Harris | ||
Ranjana Kishore | ||
Bill Nash | ||
Abigail Cabunoc | ||
Paul Davis | Conference call Minutes | |
Ruihua Fang | ||
Chris Grove | ||
Phil Ozersky | ||
Kevin Howe | Conference call Minutes | |
Daniela Raciti | ||
Yuling Li | ||
Karen Yook | ||
Raymond Lee | ||
Xiaoqi Shi | ||
Kimberly Van Auken | ||
Wen Chen | ||
Juancarlos Chan | ||
Cecilia Nakamura | Conference call Minutes | |
Mary Ann Tuli | Conference call Minutes | |
Xiaodong Wang | ||
Arun Rangarajan | Conference call Minutes | |
Xiaoqi Shi | Conference call Minutes |
2010 Officers
2010-01-04 Xiaodong Wang
2010-01-18 Tamberlyn Bieri
2010-02-01 Michael Paulini
2010-02-15 Gary Williams
2010-03-01 Daniel Wang
2010-03-15 Norie de la Cruz
2010-03-29 Gary Schindelman
2010-04-12 Todd Harris
2010-04-26 Ranjana Kishore
2010-05-10 Abigail Cabunoc
2010-05-24 Paul Davis (Split shift)
2010-05-31 Xiaoqi Shi
2010-06-14 Paul Davis (Split shift)
2010-06-21 Bill Nash
2010-07-05 Ruihua Fang
2010-07-19 Chris Grove
2010-08-02 Phil Ozersky
2010-08-16 Karen Yook
2010-08-30 Raymond Lee
2010-09-13 Kimberly Van Auken
2010-09-27 Wen Chen
2010-10-11 Juancarlos Chan
2010-10-25 Cecilia Nakamura
2010-11-08 Mary Ann Tuli
2010-11-22 Xiaodong Wang
2010-12-13 Arun Rangarajan
2010-12-27 Tamberlyn Bieri
2009 Officers
2009-01-05 Juancarlos Chan
2009-01-19 Cecilia Nakamura
2009-02-02 Karen Yook
2009-02-16 Jolene Fernandes
2009-03-02 Hans-Michael Mueller
2009-03-16 Xiaodong Wang
2009-03-30 Tamberlyn Bieri
2009-04-13 Michael Han
2009-04-27 Gary Williams
2009-05-11 Daniel Wang
2009-05-25 Norie de la Cruz
2009-06-08 Gary Schindelman
2009-06-22 Todd Harris
2009-07-06 Ranjana Kishore
2009-07-20 Anthony Rogers
2009-08-03 Paul Davis
2009-08-17 Phil Ozersky
2009-08-31 Karen Yook
2009-09-14 Erich Schwarz
2009-09-28 Raymond Lee
2009-10-12 Kimberly Van Auken
2009-10-26 Wen Chen
2009-11-09 Juancarlos Chan
2009-11-23 Cecilia Nakamura
2009-12-07 Mary Ann Tuli
2009-12-21 Jolene Fernandes
2008 Officers
As of 2008 01 31 conference calls will be monthly, but Help Desk duties will split into 2-week cycles.
2008-01-31 Cecilia Nakamura
2008-02-14 Hans-Michael Mueller
2008-02-?? Xiaodong Wang
2008-03-?? Tamberlyn Bieri
2008-03-31 Michael Han
2008-04-14 Gary Williams
2008-04-28 Sheldon
2008-05-12 Daniel Wang
2008-05-26 Norie de la Cruz
2008-06-09 Gary Schindelman
2008-06-23 Will Spooner
2008-07-07 Darin Blasiar
2008-07-21 Mary Ann Tuli
2008-08-04 Todd Harris
2008-08-18 Ranjana Kishore
2008-09-01 Anthony Rogers
2008-09-15 Paul Davis
2008-09-29 Phil Ozersky
2008-10-13 Erich Schwarz
2008-10-27 Raymond Lee
2008-11-10 Kimberly Van Auken
2008-11-24 Andrei Petcherski
2008-12-08 Igor Antoshechkin
2008-12-22 Wen Chen