Help desk schedule
Contents
The Help Desk officer is responsible for:
- Ensuring that emails to wormbase-help are responded to in a timely manner
- Preparing the agenda for the conference call
- Acting as moderator during the call.
User requests should be:
- Replied to within 48 hours of a business day by a staff member with expertise in that area.
- if not, the Help Desk officer should:
- Send a reminder email to the Help Desk, cc:ing the user, if it's not a web dev issue.
- or Write a bitbucket ticket for web dev issues and reply to the user. (The url to the ticket can be provided as it's an open resource)
Bitbucket
When submitting a bitbucket ticket, be sure to choose "Help Desk" from the "Component" drop down list on the bitbucket issue entry form. See Using bitbucket for instructions.
Enter bitbucket tickets in this repo.
To view the Help Desk Archives click here (requires login and password): Help Desk Archives
GitHub
Web Issues should now be submitted to the respective Bug Tracker on GitHub (https://github.com/organizations/WormBase)
Handover
When handing duties to the next officer, a summary of unanswered issues should be passed on in an email.
Queue
Help Desk is a rotation, everyone serves once, then it loops again keeping the same order.
Any new people get inserted between the current officer and the end of the queue.
If anyone needs to be inserted somewhere in the middle of the existing schedule, please keep the dates matching with the rotation order (email Juancarlos if you don't want to line up all the dates yourself).
The current queue is : Xiaodong Wang, Tamberlyn Bieri, Michael Paulini, Gary Williams, Daniel Wang, Gary Schindelman, Todd Harris, Ranjana Kishore, James Done, Paul Davis, Abigail Cabunoc, Chris Grove, Phil Ozersky, Kevin Howe, Daniela Raciti, Yuling Li, Karen Yook, Raymond Lee, Kimberly Van Auken, Wen Chen, Juancarlos Chan, Cecilia Nakamura, Mary Ann Tuli.
PIs are not on the roster. Michael Mueller is handling all textpresso-help emails.
2013 Officers
2013-01-07 Gary Schindelman
2013-01-21 Todd Harris
2013-02-04 Ranjana Kishore
2013-02-18 James Done
2013-03-04 Paul Davis
2013-03-18 Abigail Cabunoc
2013-04-01 Chris Grove
2013-04-15 Phil Ozersky
2013-04-29 Kevin Howe
2013-05-13 Daniela Raciti
2013-05-27 Yuling Li
2013-06-10 Karen Yook
2013-06-24 Raymond Lee
2013-07-08 Kimberly Van Auken
2013-07-22 Wen Chen
2013-08-05 Juancarlos Chan
2013-08-19 Cecilia Nakamura
2013-09-02 Mary Ann Tuli
2013-09-16 Xiaodong Wang
2013-09-30 Tamberlyn Bieri
2013-10-14 Michael Paulini
2013-10-28 Gary Williams
2013-11-11 Daniel Wang
2013-11-25 Gary Schindelman
2013-12-09 Todd Harris
2013-12-23 Ranjana Kishore
2014-01-06 James Done
2012 Officers
Date refers to first day on duty.
2012-01-09 Tamberlyn Bieri
2012-01-23 Michael Paulini - Conference call Minutes -> WBConfCall_2012.02.02-Agenda_and_Minutes
2012-02-06 Gary Williams - Conference call Minutes -> WBConfCall_2012.02.16-Agenda_and_Minutes
2012-02-20 Daniel Wang - Conference call Minutes -> WBConfCall_2012.03.01-Agenda_and_Minutes
2012-03-05 Gary Schindelman - Conference call Minutes -> WBConfCall_2012.03.15-Agenda_and_Minutes
2012-03-19 Todd Harris - Conference call Minutes -> WBConfCall_2012.04.05-Agenda_and_Minutes
2012-04-02 Ranjana Kishore
2012-04-16 Paul Davis - Conference call Minutes -> WBConfCall_2012.04.16-Agenda_and_Minutes
2012-04-30 Abigail Cabunoc
2012-05-14 Chris Grove
2012-05-28 Phil Ozersky
2012-06-11 Kevin Howe
2012-06-25 Daniela Raciti
2012-07-09 Yuling Li
2012-07-23 Karen Yook
2012-08-06 Raymond Lee
2012-08-20 Kimberly Van Auken
2012-09-03 Wen Chen
2012-09-17 Juancarlos Chan
2012-10-01 Cecilia Nakamura
2012-10-15 Mary Ann Tuli
2012-10-29 Xiaodong Wang
2012-11-12 Tamberlyn Bieri
2012-11-26 Michael Paulini
2012-12-10 Gary Williams
2012-12-24 Daniel Wang
2011 Officers
2011-01-10 Michael Paulini
2011-01-24 Gary Williams
2011-02-07 Daniel Wang
2011-02-21 Norie de la Cruz
2011-03-07 Gary Schindelman
2011-03-21 Todd Harris
2011-04-04 Ranjana Kishore
2011-04-18 Bill Nash
2011-05-02 Abigail Cabunoc
2011-05-16 Paul Davis - Conference call Minutes -> WBConfCall_2011.05.19-Agenda_and_Minutes
2011-05-30 Ruihua Fang
2011-06-13 Chris Grove
2011-06-27 Phil Ozersky
2011-07-11 Kevin Howe - Conference call Minutes -> WBConfCall_2011.07.21-Agenda_and_Minutes
2011-07-25 Daniela Raciti
2011-08-08 Yuling Li
2011-08-22 Karen Yook
2011-09-05 Raymond Lee
2011-09-19 Xiaoqi Shi
2011-09-19 Kimberly Van Auken
2011-10-03 Wen Chen
2011-10-17 Juancarlos Chan
2011-10-31 Cecilia Nakamura - Conference call Minutes -> WBConfCall_2011.11.03-Agenda_and_Minutes
2011-11-14 Mary Ann Tuli - Conference call minutes -> WBConfCall_2011.11.17-Agenda_and_Minutes
2011-11-28 Xiaodong Wang
2011-12-12 Arun Rangarajan - Conference call minutes -> WBConfCall_2011.12.15-Agenda_and_Minutes
2011-12-26 Xiaoqi Shi - Conference call minutes -> WBConfCall_2012.02.05-Agenda_and_Minutes
2010 Officers
2010-01-04 Xiaodong Wang
2010-01-18 Tamberlyn Bieri
2010-02-01 Michael Paulini
2010-02-15 Gary Williams
2010-03-01 Daniel Wang
2010-03-15 Norie de la Cruz
2010-03-29 Gary Schindelman
2010-04-12 Todd Harris
2010-04-26 Ranjana Kishore
2010-05-10 Abigail Cabunoc
2010-05-24 Paul Davis (Split shift)
2010-05-31 Xiaoqi Shi
2010-06-14 Paul Davis (Split shift)
2010-06-21 Bill Nash
2010-07-05 Ruihua Fang
2010-07-19 Chris Grove
2010-08-02 Phil Ozersky
2010-08-16 Karen Yook
2010-08-30 Raymond Lee
2010-09-13 Kimberly Van Auken
2010-09-27 Wen Chen
2010-10-11 Juancarlos Chan
2010-10-25 Cecilia Nakamura
2010-11-08 Mary Ann Tuli
2010-11-22 Xiaodong Wang
2010-12-13 Arun Rangarajan
2010-12-27 Tamberlyn Bieri
2009-01-05 Juancarlos Chan
2009-01-19 Cecilia Nakamura
2009-02-02 Karen Yook
2009-02-16 Jolene Fernandes
2009-03-02 Hans-Michael Mueller
2009-03-16 Xiaodong Wang
2009-03-30 Tamberlyn Bieri
2009-04-13 Michael Han
2009-04-27 Gary Williams
2009-05-11 Daniel Wang
2009-05-25 Norie de la Cruz
2009-06-08 Gary Schindelman
2009-06-22 Todd Harris
2009-07-06 Ranjana Kishore
2009-07-20 Anthony Rogers
2009-08-03 Paul Davis
2009-08-17 Phil Ozersky
2009-08-31 Karen Yook
2009-09-14 Erich Schwarz
2009-09-28 Raymond Lee
2009-10-12 Kimberly Van Auken
2009-10-26 Wen Chen
2009-11-09 Juancarlos Chan
2009-11-23 Cecilia Nakamura
2009-12-07 Mary Ann Tuli
2009-12-21 Jolene Fernandes
2008 Officers
As of 2008 01 31 conference calls will be monthly, but Help Desk duties will split into 2-week cycles.
2008-01-31 Cecilia Nakamura
2008-02-14 Hans-Michael Mueller
2008-02-?? Xiaodong Wang
2008-03-?? Tamberlyn Bieri
2008-03-31 Michael Han
2008-04-14 Gary Williams
2008-04-28 Sheldon
2008-05-12 Daniel Wang
2008-05-26 Norie de la Cruz
2008-06-09 Gary Schindelman
2008-06-23 Will Spooner
2008-07-07 Darin Blasiar
2008-07-21 Mary Ann Tuli
2008-08-04 Todd Harris
2008-08-18 Ranjana Kishore
2008-09-01 Anthony Rogers
2008-09-15 Paul Davis
2008-09-29 Phil Ozersky
2008-10-13 Erich Schwarz
2008-10-27 Raymond Lee
2008-11-10 Kimberly Van Auken
2008-11-24 Andrei Petcherski
2008-12-08 Igor Antoshechkin
2008-12-22 Wen Chen
