WBConfCall 2013.07.18-Agenda and Minutes
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Post-IWM Discussion
Pending Helpdesk Issues
- It would be helpful, for coordinating helpdesk responses, if we could assign issues to specific people.
- Either ourselves if we've picked up an issue to answer or...
- Someone else, which the helpdesk officer could do as part of their duties.
- I think this would help eliminate any redundant efforts and allow people to check to see if an issue is already claimed by someone before they start working on a reply.
- We have a list of people and their responsibilities - perhaps a more granular list for internal helpdesk purposes would be useful:
