Difference between revisions of "WBConfCall 2013.07.18-Agenda and Minutes"
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** Either ourselves if we've picked up an issue to answer or... | ** Either ourselves if we've picked up an issue to answer or... | ||
** Someone else, which the helpdesk officer could do as part of their duties. | ** Someone else, which the helpdesk officer could do as part of their duties. | ||
| − | ** I think this would help eliminate | + | ** I think this would help eliminate redundant efforts and/or responses and allow people to check to see if an issue is already claimed by someone before they start working on a reply. |
| − | ** We have a list of people and their responsibilities | + | ** We have a list of people and their responsibilities, but perhaps a more granular list for internal helpdesk purposes would be useful: |
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| − | |||
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==Minutes== | ==Minutes== | ||
Revision as of 16:24, 17 July 2013
Agenda
Models
Upcoming Build
Post-IWM Discussion
Pending Helpdesk Issues
- It would be helpful, for coordinating helpdesk responses, if we could assign issues to specific people.
- Either ourselves if we've picked up an issue to answer or...
- Someone else, which the helpdesk officer could do as part of their duties.
- I think this would help eliminate redundant efforts and/or responses and allow people to check to see if an issue is already claimed by someone before they start working on a reply.
- We have a list of people and their responsibilities, but perhaps a more granular list for internal helpdesk purposes would be useful:
