Help desk schedule

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The Help Desk officer is in charge of ensuring that emails to wormbase-help are responded to in a timely manner, preparing the agenda for the conference call, and acting as moderator during the call. Date refers to first day.

User requests should be replied to within 24 hours of a business day, if not, the Help Desk officer should write a bitbucket ticket for web dev issues and reply to the user ; or send a reminder email to the Help Desk, cc:ing the user, if it's not a web dev issue. When submitting a bitbucket ticket, be sure to choose "Help Desk" from the "Component" drop down list on the bitbucket issue entry form. See Using bitbucket for instructions.

When handing duties to the next officer, a summary of unanswered issues should be passed on in an email.


2010 Officers

2010-01-04 Xiaodong Wang

2010-01-18 Tamberlyn Bieri

2010-02-01 Michael Paulini

2010-02-15 Gary Williams

2010-03-01 Daniel Wang

2010-03-15 Norie de la Cruz

2010-03-29 Gary Schindelman

2010-04-12 Todd Harris

2010-04-26 Ranjana Kishore

2010-05-10 Abigail Cabunoc

2010-05-24 Paul Davis

2010-06-07 Xiaoqi Shi

2010-06-21 Bill Nash

2010-07-05 Ruihua Fang

2010-07-19 Chris Grove

2010-08-02 Phil Ozersky

2010-08-16 Karen Yook

2010-08-30 Raymond Lee

2010-09-13 Kimberly Van Auken

2010-09-27 Wen Chen

2010-10-11 Juancarlos Chan

2010-10-25 Cecilia Nakamura

2010-11-08 Mary Ann Tuli

2010-11-22 Jolene Fernandes

2010-12-06 Xiaodong Wang

2010-12-20 Tamberlyn Bieri

2011-01-03 Michael Paulini

2009 Officers

2009-01-05 Juancarlos Chan

2009-01-19 Cecilia Nakamura

2009-02-02 Karen Yook

2009-02-16 Jolene Fernandes

2009-03-02 Hans-Michael Mueller

2009-03-16 Xiaodong Wang

2009-03-30 Tamberlyn Bieri

2009-04-13 Michael Han

2009-04-27 Gary Williams

2009-05-11 Daniel Wang

2009-05-25 Norie de la Cruz

2009-06-08 Gary Schindelman

2009-06-22 Todd Harris

2009-07-06 Ranjana Kishore

2009-07-20 Anthony Rogers

2009-08-03 Paul Davis

2009-08-17 Phil Ozersky

2009-08-31 Karen Yook

2009-09-14 Erich Schwarz

2009-09-28 Raymond Lee

2009-10-12 Kimberly Van Auken

2009-10-26 Wen Chen

2009-11-09 Juancarlos Chan

2009-11-23 Cecilia Nakamura

2009-12-07 Mary Ann Tuli

2009-12-21 Jolene Fernandes

2008 Officers

As of 2008 01 31 conference calls will be monthly, but Help Desk duties will split into 2-week cycles.

2008-01-31 Cecilia Nakamura

2008-02-14 Hans-Michael Mueller

2008-02-?? Xiaodong Wang

2008-03-?? Tamberlyn Bieri

2008-03-31 Michael Han

2008-04-14 Gary Williams

2008-04-28 Sheldon

2008-05-12 Daniel Wang

2008-05-26 Norie de la Cruz

2008-06-09 Gary Schindelman

2008-06-23 Will Spooner

2008-07-07 Darin Blasiar

2008-07-21 Mary Ann Tuli

2008-08-04 Todd Harris

2008-08-18 Ranjana Kishore

2008-09-01 Anthony Rogers

2008-09-15 Paul Davis

2008-09-29 Phil Ozersky

2008-10-13 Erich Schwarz

2008-10-27 Raymond Lee

2008-11-10 Kimberly Van Auken

2008-11-24 Andrei Petcherski

2008-12-08 Igor Antoshechkin

2008-12-22 Wen Chen